Are you looking for ways to go from data collection to patient engagement in your social needs screening efforts? Are staff prepared to ask patients sensitive questions using a trauma-informed and strengths-based perspective? Oregon Primary Care Association developed Empathic Inquiry to guide professionals in developing a conversational approach for conducting social needs screening that promotes partnership, affirmation, and patient engagement. Empathic Inquiry contributes to a primary care environment that prioritizes whole-person health, focuses on connection over data collection, and helps busy health care professionals build patient-centered systems for delicate conversations.
Join the California Improvement Network in conversation with Ariel Singer, Community Health Center Transformation Director, and Stephanie Castaño, Transformation Manager, from the Oregon Primary Care Association as they share how the Empathic Inquiry approach was developed, lessons they have learned along the way, and advice for organizations who are interested in implementing social needs screening with patients at the center. You will also hear from Toffer Lehnherr, Health Equity Coordinator at Partnership Health Center in Montana, on the impact this approach has had in their social needs screening efforts.
• Learn how Empathic Inquiry was developed through synthesis of input from patients, evidence-based practice, and recommendations from clinical, operational and front-line leaders.
• Gain insights into how to put patient-centered social needs screening into practice through both systems design and workforce training.
• Learn how one organization has adapted this approach into their workflows and the implications in a time of increased telehealth.